Refund Policy

1. Try before you pay

Every new workspace includes a 60-day Pro trial with no card required, and a free plan you can use indefinitely. We encourage you to evaluate MarginLane fully during the trial before subscribing.

2. 14-day refund window

If you are not satisfied, you may request a full refund within 14 days of:

• the date of a one-off purchase; or
• the date your subscription was last renewed.

As Merchant of Record, Paddle will cancel the transaction and refund the full price paid where a request is made within this window and Paddle determines a refund is appropriate.

3. Cancelling your subscription

You can cancel anytime from your billing settings or by emailing hello@marginlane.app. When you cancel, your plan stays active until the end of the current billing period and is not renewed. We do not provide prorated refunds for the unused portion of a billing period beyond the 14-day window above, except where required by law.

4. How to request a refund

You can request a refund in either of these ways:

• Email us at hello@marginlane.app with the email address used at checkout and your order/receipt reference; or
• Contact Paddle directly via the link on your Paddle receipt, or at paddle.net.

Approved refunds are returned to your original payment method by Paddle.

5. Exceptional cases

Refunds outside the 14-day window may be granted at our and Paddle’s discretion — for example, a duplicate charge, a billing error, or an extended outage that prevented use of the Service. Please reach out and we will do our best to make it right.

6. Chargebacks

If you have a billing concern, please contact us first — we can usually resolve it faster than a chargeback. Filing a chargeback without contacting us may result in suspension of the account while the dispute is reviewed.

7. Questions

For anything refund- or billing-related, email hello@marginlane.app or call +92 332 8300420. See also our Terms of Service.